DXI provide management & support of all services from the Service Management Centre (SMC). The DXI SMC is based in the City of London and Operate 24 hours a day 7 days a week.

 DXI utilise monitoring systems that are developed in-house enabling bespoke service checks based on applications & services deployed. The SMC provides both proactive & reactive support for any service issues.

The SMC runs on highly resilient and fully redundant standalone architecture to monitor and mange end-to-end SLAs.

• Deliver a single, end-to-end SLA
• National Field Operations
• Remote Hands Support
• Monitor and measure service performance
• Provide the customer with detailed reporting
• 24x7 support and real-time monitoring
• Flexibility and speed in applications troubleshooting